May 02, 2016

How to Fix Garmin Auto-Sync

Re-connect your Garmin device to auto-upload workouts

Auto-sync is the fastest way to get your workout data into SportTracks if you use a Garmin device. But, as you may know, technology can be a little finicky. Little problems can arise that break the connection between Garmin and SportTracks. This article explains how to make these problems go away.

1) Check your workflow

If you’re having trouble, make sure you’re following the proper sync procedure. You may be missing a step!

You need to link SportTracks to your Garmin Connect account in order for auto-sync to work (set up explained in this post). After you finish a workout, you need to get the file off of your device and onto the Garmin Connect website. The easiest way to accomplish this is with a smartphone or a tablet.

This is how to do it:

  1. Turn on Bluetooth on your mobile device.
  2. Wait for your Garmin to pair with your mobile device (your Garmin will notify you when it’s paired).
  3. Launch the Garmin Connect app on your mobile device.

At this point, the mobile app will pull the workout file from your Garmin device and upload it to the Garmin Connect website (this may take a minute or two). The moment your workout is uploaded to the Garmin Connect website, auto-sync will send it to SportTracks.

You need to follow these steps every time you sync files from your Garmin to SportTracks (which, let’s face it, should be every activity :). If you correctly follow this procedure and auto-sync fails to work, it’s best to remove the connection between your accounts, and then re-link them.

2) Clean your slate

This is how you remove the link to Garmin Connect in SportTracks:

  1. In your SportTracks account, select “My account” from the drop-down menu in the top right of the screen.
  2. Select the “Sharing” button from the vertical menu on the left side of the next screen.
  3. Lastly, click the “Remove” button beside Garmin Connect.

Now that SportTracks is un-linked, you should remove the link in your Garmin Connect account as well. To do so, you need to visit the “Applications” section of the Garmin Connect website, and click “Remove Permission” for SportTracks. This is where you can locate the Applications section in Garmin Connect:

  1. Visit the Garmin Connect website and log in
  2. Click your profile icon in the top right of the screen
  3. Click Account Settings
  4. Click Account Information
  5. Scroll to the bottom of that screen, you should see the Applications section there 

If you see more than one link to SportTracks in your Garmin Connect account, be sure to click “Remove Permission” for each one of them, until they’re all gone.

3) Reunite your accounts

After you remove the SportTracks connection from your Garmin Connect account, you can go back into the Sharing section of SportTracks and reestablish the connection with Garmin Connect.

Once you’ve done this, do a test workout with your Garmin device (a short walk around the block is sufficient). Follow the instructions in the "Check your workflow" section above to get this test workout off of your Garmin and into the Garmin Connect website. Lastly, look for this workout in your SportTracks Dashboard to see if auto-sync is working properly.

If you have any questions at all, please post them in the Comments below. Thanks!

Article written by Sam Mallery, Director of Marketing, Zone Five Software Inc.


I did al this but I seems not to work. As supplement info; sporttracks is running with safari on macOS

Sorry to hear that! I suggest you send an email to to address the issue.

Hi, I've purchased a 1-year subscription after 4/5 months after my old one expired?
Can I sync only the activities of the last 4/5 months?

Welcome back, Christian! Yes, it's easy to only sync the activities from the last 4/5 months. It's an automated process. You should re-establish auto-sync between SportTracks and Garmin Connect. You can do so by following the instructions in this post:

When you get to the step where SportTracks gives you the option to "Import my entire Garmin Connect history," do it. SportTracks will ignore any workouts in your Garmin Connect history that are duplicates of what it already has, so it will only import the missing 4/5 months.


I am getting an error saying that my email and password are not correct. I have checked and double checked I should not be getting this error. Any suggestions?

Is there a way to get activities to edit activities in Garmin Connect and have the corrected activities to resynch with SportTracks? I use my Garmin Fenix to track my heart on an concept 2 indoor rower. When I am finished I edit the data in Garmin Connect so show the correct distance rowed and average watts. I also edit the data in SportTracks. It would be great if the edited data would synch with SportTracks.

Hi Mike,

Sorry about the late reply. Garmin Connect does not send edited workout data to SportTracks, it just sends us the raw file you created from your workout.

However, we do have partnerships with a couple of Concept2 rowing applications. One of these may provide a more accurate tracking solution:

Sam Mallery

I had a premium account that has lapsed and I stopped my Garmin sync after that point. I've followed the instructions above, but when I go to reconnect my Garmin the "+Connect" button is not at the top of the sharing page. Is sync now a premium feature?

Hi Ben. Adding workouts to SportTracks has always required an active subscription. 

Okay, thanks Sam.

Only a month of Garmin data gets loaded. How do I get old data to get loaded into this app?

The best way to go is to send an email about this to That way we can address it in a secure and organized manner.